Privacy Policy

OUR COMMITMENT TO YOU is to protect personal information that you provided to us regarding your real estate loan transaction. We are aware that you have concerns with what we do with this information. We have put into place this Privacy Policy to govern the handling and use of your personal information.

NON-PUBLIC INFORMATION that we may collect will include as follows:

• Information we receive on your loan application, whether in person, in writing, by telephone or by any other means.

• Information you provide to us or give authorization for another party to provide to us with reference to obtaining your real estate loan. Such information can include but not limited to copies of paycheck stubs, federal income tax information, financial institution statements to verify assets, mortgages or any other information we request that is necessary for the loan transaction that you fully agree to provide us with.

• Information from affiliated companies that is necessary for the loan transaction such as appraisers and credit reporting agencies.

INFORMATION THAT WE COLLECT OF PUBLIC RECORD is from title/escrow companies and this will be information pertaining to you and the subject property. If deemed necessary, it may also include information on other properties you may own. Once you have closed your loan transaction with our company and the new loan is recorded with the county recorder’s office, it will become of public record.

HOW DO WE USE THIS INFORMATION? The information we gather on you for the purpose of obtaining a real estate loan is not for the benefit of any nonaffiliated party. We will not release your information to any non-affiliated parties except when:

• As deemed necessary for us to provide the product or service you have requested from us.

• As the law permits.

AFTER YOUR LOAN RECORDS, your loan file is placed in storage in a designated safe area for the maximum time as per any federal and state agencies that govern us. This includes our licensing agencies being The Bureau of Real Estate for the State of California and the NMLS-Nationwide Mortgage Licensing System & Registry. Once we have reached the maximum time of physically securing your loan file, we have a fully bonded/insured shredding company shred your file at the premises where your files are stored. We also have a shredding machine located at each office. However, your information may be used for internal purposes such as quality control or auditing purposes. You may also be contacted by one of our Customer Service Representatives or a Loan Officer for the sole reason of keeping you informed of other real estate loan programs that may be useful information for your benefit.

CONFIDENTIALITY AND SECURITY is our promise to you. We will use our very best efforts to ensure that your personal information is protected from unauthorized parties. We have an in house Safeguard Rule/Financial Privacy Policy that set the guidelines and standards to every staff member employed at Western Heritage Financial. We hold regular staff meetings where we educate our employees on the responsibilities of handling your loan information in accordance with protecting your privacy. All of your personal loan information is put into our computer system without Internet access as a means of processing your loan request for the investor. Every office computer is only accessible by use of a password. Each staff member has his or her own individual password. If a staff member is terminated or leaves the company, their password is immediately deleted and access to our computer system is terminated. To guard your non-public personal information, we have in place physical, electronic and procedural safeguards to comply with federal regulations.

WE WANT TO EARN YOUR TRUST by providing strict safeguards to protect information about you as we continue to service your real estate loan needs.

Western Heritage Financial
4949 Windplay Drive
El Dorado Hills, Ca. 95762

Ph: 916-939-9571
Fax: 916-915-1565